Find answers to common questions about our African safari adventures, booking process, and travel information.
Booking a safari tour is easy! Simply browse our available tours, select your preferred date, and click "Book Now". Follow the steps to create an account (if you haven't already), fill in your details, and complete the payment process.
Yes, you can book for groups. During the booking process, you'll be able to add multiple travelers. For large groups (10+ people), please contact us directly for special rates and arrangements.
We recommend booking at least 3-6 months in advance, especially during peak season (June-September). This ensures better availability and often better rates. However, we do accept last-minute bookings subject to availability.
We accept credit/debit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through our payment gateway.
For certain tours, we offer the option to pay a deposit (typically 20%) to secure your booking and the remaining balance 30-60 days before departure. Please check the specific tour details for payment terms.
No, we are transparent about our pricing. The tour price includes all items mentioned in the "What's Included" section. Any optional extras or excluded items will be clearly stated in the tour description.
Our standard cancellation policy offers a full refund if cancelled more than 30 days before departure, 50% refund if cancelled 15-30 days before departure, and no refund for cancellations less than 15 days before departure. Special tours may have different policies, which will be specified during booking.
You can request a cancellation by logging into your account and navigating to your bookings, or by contacting our customer service team directly. All cancellations must be made in writing (email or through your account).
Refunds typically take 7-14 business days to process and appear in your account, depending on your payment method and financial institution.
We recommend packing lightweight, neutral-colored clothing, comfortable walking shoes, a hat, sunscreen, insect repellent, and a camera. A detailed packing list will be provided upon booking confirmation.
While not mandatory, we strongly recommend comprehensive travel insurance that covers medical emergencies, trip cancellation, and lost luggage. This provides peace of mind during your safari adventure.
The best time depends on your preferences. June-September offers excellent wildlife viewing and comfortable weather. November-March is great for bird watching and fewer crowds. We can help you choose the perfect time for your safari.
Can't find the answer you're looking for? Our safari experts are here to help you plan your perfect African adventure.
Contact Our Team